reference/ technical services cooperation in library instruction

The ERCIM Technical Reference Digital Library

library - use instruction with individual users: should instruction be included in the reference interview

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Technology, productivity and change in library technical services

Based on presentations to the ALCTS Leadership Development Committee and the Potomac Technical Processing Librarians, this paper explores the relationship of technology to productivity, describes early 21st century demands on library technical services, and evaluates the application of an organizational change model called “Future Search” to technical services at the Cornell University Library....

Information and reference services in the digital library

Information and reference services are one major component of library services. This article attempts to describe the paradigm of information and reference services in the digital library. Based on the fact that automatic digital library technologies are solving more and more information needs and changing the mode of user service, the authors suggest a three-levelled system that supports users...

Reference Services in a Digital Library of Historical Artifacts

The National Archives of Singapore (NAS) is a Singapore government organization tasked with the preservation of national records. The NAS offers a reference service where NAS staff respond to public enquiries on archival resource matters. Over time, it was noticed that certain enquiries were being asked more frequently than others. Hence, physical folders were maintained to hold information on ...

Service Perspectives for the Digital Library: Remote Reference Services

THISARTICLE WILL EXPLORE THE ROLE OF THE LIBRARIAN arid of the service perspective in the digital library environment. The focus of the article will be limited to the topic of librarian/user collaboration where the librarian and user are not co-located. The role of the librarian will be explored as outlined in the literature on digital libraries, some studies will be examined that attempt to pu...